Lean Organisation Management Techniques

This qualification aims to improve business performance through continuous professional development of employees and their skill set. The objectives of this qualification are to help learners to:

• Understand lean organisation techniques in business
• Know and understand business improvement tools and techniques
• Know and understand how to work effectively in a business team
• Access the business sector or progress to further qualifications and learning

Principles Of Warehousing And Storage

This qualification will:

• Focus on the study of the warehousing and storage industry
• Offer breadth and depth of study, incorporating a key core of knowledge

The objectives of this qualification are to:

• Allow learners to progress to employment within the warehousing and storage industry
• Provide informed and prepared potential employees

Principles Of Customer Service

This qualification aims to:

• Provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role

The objectives of this qualification are to help learners to:

• Develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
• Know how to apply their knowledge in a variety of industries and job roles

Creating A Business Start Up

This qualification will:

• Focus on the study of starting a business
• Support learners in creating a business plan

This qualification will:

• Gain an understanding of the steps of creating and developing a business start-up
• Develop an awareness of business skills
• Increase self-awareness and aid personal development

Awareness Of Mental Health Problems

This qualification aims to raise awareness of mental health and a range of mental health problems.

This qualification is designed for anyone looking to develop their understanding of mental health and the problems that can cause mental ill health.

Mental Health First Aid And Mental Health Advocacy In The Workplace

The purpose of this qualification is to give learners the skills to support colleagues with mental health problems. These skills will be gained by increasing the learner’s knowledge and understanding of mental health conditions and the principles of mental health first aid and how this can be implemented in the workplace.

Equality And Diversity

This qualification aims to:

• Introduce the concepts of equality and diversity in a variety of environments including society, the community and the workplace
• Outline the effects of prejudice and discrimination
• Allow the learner to examine rights and responsibilities
• Stress the importance of taking individual responsibility and action to help and support others
• Provide a basis for further study and/or career development

The objectives of these qualifications are to help learners to:

• Raise their awareness of the issues surrounding equality and diversity
• Apply this awareness through their actions in society, community and the workplace

Principles Of Team Leading

This qualification is designed to provide learners with the knowledge and understanding required to successfully lead a team.